As Senior Information Technology Specialist with over 20 years of experience in the field. They possess a wealth of knowledge in providing Tier III-level technology and security support. Their expertise includes software and hardware installation, device upgrades, remote access, system configuration and replacement, among other skills. They are well-versed in maintaining Mac OS X and iOS systems and applications, which adds to their proficiency in the field. With their extensive experience, they are considered as a valuable asset in any IT-related endeavors. They are dedicated to providing efficient and effective solutions to technical issues, making sure that the systems are running smoothly.